Troubleshooting common setup issues

Email to my address doesn't arrive at all

Mail routing is DNS, separate from your website. Check, in order:

MX records point at your mailbox provider (not your web server). A common mistake is entering a mail host without a trailing dot, so the DNS host appends your domain (e.g. mx.provider.com.yourdomain.com) — add the trailing dot.
SPF is a single record. If more than one system sends for your domain (e.g. a mailbox provider plus a transactional sender), merge their include: values into one v=spf1 … ~all record — never publish two.
Domain is verified/active at the mailbox provider, not just "pending".
No server filter is silently dropping it. Some providers reject or file suspected spam without a bounce, so it can vanish with no error.

Mail arrives but no task is created

The assistant mailbox must be linked to the connector (Connections → Assistant mailboxes). If nothing is linked, the connector fetches mail but there's no route to turn it into tasks. The guided Support setup links this for you automatically.
If the sender isn't a workspace member, the mailbox must have "Accept email from anyone" turned on; otherwise non-member mail is quarantined.
Check the IMAP folder on the connector matches the folder your filter files the mail into.

"Temporary authentication failure" when connecting IMAP

Usually rate-limiting after repeated failed logins — wait a few minutes and retry with the correct password. If your provider blocks IMAP when 2FA is on, use an app-specific password if it offers one for mail, or the main account password.

Drafts/answers aren't generated

An AI provider must be configured (Settings → AI). Without it, classification and knowledge answering can't run. Configure Mistral or an OpenAI-compatible endpoint and re-run.

A trial mailbox can't send replies

Some mailbox providers restrict trial accounts to internal sending only. Activate (pay for) the account before expecting outbound replies to external customers.